My Reputation is at Stake: I Choose Quality Over Price

My Reputation is at Stake: I Choose Quality Over Price
“There’s a price you pay for the price you pay,” says Dr. Gary Wörtz, one of the busiest cataract and refractive surgeons in the U.S. With tens of thousands of prescriptions written, he knows the importance of choosing a pharmacy partner who gets it right every time.
For Dr. Wörtz, the decision to work with OSRX wasn’t just about convenience—it was about safeguarding his patients and reputation.
The Turning Point
In 2019, Dr. Wörtz faced pharmacy problems many ophthalmologists can relate to: unreliable medication quality, ordering issues and bad customer service. For his patients and staff at Commonwealth Eye Surgery in Lexington, KY, this was unacceptable. That’s when he turned to OSRX—and he hasn’t looked back since.
Five Years of Consistency & Confidence
Fast forward to today, Dr. Wörtz has written thousands of prescriptions filled by OSRX – even when presented with cheaper alternatives.
“Since I made the switch to OSRX, I haven’t had a single issue with medication quality or delivery,” he says. “It’s a relief knowing I can count on them every time—because when something goes wrong, my patients look to me for answers,” he says. “OSRX has been a partner that I’ve been able to rely on from day one.”
For Dr. Wörtz, quality isn’t just about the medication. It extends to:
- Excellent customer support
- Consistent, on-time order fulfillment
- Steady shelf life
- Easy-to-use eye drop bottles
“Compounded medications are not a commodity transaction where products are simply mixed and shipped,” he explains. “It’s a complex process that requires meticulous quality control. I have to fully trust that the pharmacy I’ve chosen isn’t cutting corners and is prioritizing my patients’ well-being. I’m all about saving money, but not at the expense of a lower quality product.”
Reputation is Everything
“Figuratively speaking, my name is on every patient’s eye when I finish operating,” says Dr. Wörtz. “When problems arise—the buck stops with me. I need to have complete confidence that the medications I am prescribing are the highest quality possible.”

Preeya K. Gupta, MD, couldn’t agree more. As the founder and managing director of Triangle Eye Consultants in Raleigh, NC, she has trusted OSRX for nearly four years. “OSRX goes the extra mile to provide a quality customized product that is also affordable for my patients,” she says. “Ultimately, what keeps me with OSRX is the confidence that when I prescribe their medications, I never have to worry about quality or the customer experience for my patients and my staff.”
Dr. Gupta adds, “It’s exciting to see so many practices shift toward using compounded medications. But I always encourage providers to make sure that they’re choosing a quality source—one that stands behind their reputation for quality and putting patient safety first.”
Simplify Post-Op Care
Both Dr. Wörtz and Dr. Gupta agree that OSRX compounded medications simplify post-op care, helping patients stay on track with their dosing regimen. Plus, OSRX medication bottles are designed for easy dispensing.
Dr. Gupta highlights an additional benefit: OSRX’s attention to detail. “The OSRX pharmacy team is cautious about reviewing patient information, such as sensitivities and allergies. They don’t hesitate to raise a question with my team if something doesn’t seem right. I view them as an extra layer of safety for my office.”
Advice for Choosing a Pharmacy
“When selecting a compounding pharmacy, do your due diligence,” says Dr. Wörtz. “Research pharmacies like you would new technology: what is the pharmacy’s track record on complaints, recalls, or documented quality issues? Talk to other providers and get their first-hand experience. At the end of the day, your reputation is directly tied to the reputation of the pharmacy you’ve chosen.”
Dr. Gupta agrees, noting, “Your patients deserve the best, and so does your practice. OSRX has earned my trust because they consistently deliver the quality my patients need.”
A Trusted Partner
For both Dr. Wörtz and Dr. Gupta, OSRX is more than just a pharmacy—it’s a reliable partner in patient care.
“They almost feel like family,” says Dr. Wörtz. “I know I can trust them to address my concerns and solve issues quickly. They have our backs!”
Start the conversation on how OSRX can help simplify care for your patients and your practice.
*Post-op and OSRX medications carry serious risks. Please click here to view potential adverse events and contraindications. For professional use only. OSRX specializes in customizing compounded medications to meet patient needs as prescribed by their practitioners. Compounded drugs are not FDA-approved, which means they have not undergone FDA premarket review for safety, effectiveness, and quality. Professional Disclosure: Dr. Wörtz and Dr. Gupta are on the Medical Advisory Board for Ocular Science® (an affiliate of OSRX) and have a financial interest in the company.